Returns Policy

We hope you will be happy with your purchase from us. If not, you have a right to change your order at any time prior to your order being processed or within 14 days of receipt of the purchased product.

In doing so, you are entitled to return the product and receive a full refund or exchange it for another product of the same value. Please note that we will only refund the purchase price of the item(s). Any additional costs incurred for delivery or postage will not be refunded.

You can return your items to:

Dizz Group, Nespresso Showroom, Central Business District, Triq l-Imdina, B’Kara, CBD4010 (the “Address”). Postage, shipping costs, customs clearance, duty or VAT must be paid by the sender and will not be refunded. We reserve the right to withhold all or part of your refund to cover any costs incurred in connection with delivery or freight.

Please be aware that we will only be able to provide you with a refund in the case that:

• The item is returned in all of its original packaging and tags, together with the original invoice; subject to the approval of our returns team.
• We will not be able to refund or exchange any unsealed products which would not be suitable for resale for hygiene reasons such as swimwear, earrings, underwear.
• Refunds will be made using the same payment method used for the original transaction unless otherwise agreed
• You provide us with notice in writing at [email protected] that you are cancelling your purchase within 14 days of receiving the product, which notice shall include:
  • Whether you would like to exchange the purchased item(s) or request a refund.
  • If you would like an exchange, please specify which product(s) from our website you would like to receive in exchange.
  • We are not liable for any reduction in the value of returned goods and reserve the right to withhold all or part of any refund where items are returned damaged.
  • When returning items, you remain responsible for the goods until they are received by us. Any loss or damage occurring during transit is the sender’s responsibility, and all return shipping costs shall be borne by the sender.

Refunds and Replacements for Faulty Items

We are committed to providing high-quality products and excellent customer service. In the unlikely event that you receive a faulty, damaged, defective, or incorrect item, we will be happy to assist you.

If you experience any issues with your order, please contact us at [email protected] as soon as possible, providing details of the issue and photographic evidence of the damaged or defective item upon receipt of the parcel.

Upon verification of the fault, damage, or non-delivery, we will arrange, at no additional cost to you, for the item to be replaced, exchanged, or refunded, as appropriate.